Support, Maintenance and Optimization By codism

Any online business that works on automated apps and software in the long run always face some or the other issue. It needs the support and maintenance for the smooth operation of the application and software. With the help of a support system, you can make your apps run without any bugs and errors.

Support, Maintenance and Optimization By codism

Any online business that works on automated apps and software in the long run always face some or the other issue. It needs the support and maintenance for the smooth operation of the application and software. With the help of a support system, you can make your apps run without any bugs and errors.

  • Software/Application Support
  • Application Enhancement
  • Legacy App Modernization
  • System Monitoring
  • Performance Tuning
  • Backup and Recovery

The online and offline team have their fixed roles. Each team accomplish their designated job efficiently. The clients are acknowledged about all the support services as they approach us for development. The team of Codism maintains complete transparency with the client in order to avoid any kind of delay and prolonged issues that can be a hindrance to the working of your business.

As per the issue faced the team at Codism decides the priority level to provide the solution. The different levels are discussed as follows:

Security Level 1

The top-notch priority or highest level of security is when the complete system has gone down or is malfunctioning. Such issues are solved typically within an hour. As the team of Codism understand such issue or downtime can have a severe impact on the business of the client.

Security Level 2

The second level of security is triggered if the business software is under improper functioning or it does not act as per the business requirement. The problem is diagnosed by the team and fixed within the period of 4 to 24 hours. No fixation requires more than a day’s time.

Security Level 3

The problems that occur in the application or software but does not affect the business of the client is taken care under this level of security. The solution to this problem takes a minimum 24 hours. The time limit can even exceed more depending on the complexity of the problem.

Support and Maintenance offered by Codism

Codism serves you with support and maintenance as per your personalised business needs. Some of the key features of the support services offered by Codism are:

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Technical Support

The team provides you with restructuring and optimization as per the requirements of your business specific to the genre.

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Adaptive Enhancement

The team of codism provide modifications on a regular basis that are necessary for a business.

IM chat

If chatting is what you find convenient, our customer service team respond you over chat too.

Web Meetings

If you think you need to talk to us to discuss the problems you face, you can approach us with video calling and talk to the experts face to face to seek the guidance.

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Management of Application

All the necessities after the development of the application that is launch on the desired platform and assuring its proper functioning are also taken care by the team of Codism.

Email

You can brief your problem to our team by writing to us over mail. Your problem would be looked upon at instantly and we will reach to you with a solution at earliest.

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Running or On-going Support

The team at Codism make sure that there exist no errors while running your application on the desired platform. They fix any bugs faced instantly. It is carried out by analysis of all the issues and hotfix releases.

Automated Support System

Along with all the above-specified methods, Codism also has an automated support system or chatbots that can help you faster than any manual support system and in the most reliable way.

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Application Enhancement

The technology advances within days, weeks and months depending on the particular software or application. The support team of Codism introduces regular advancement, new functionalities and advanced features to your application.


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